Mentor is the first company to offer
a true limited warranty on its breast implants.
Automatically applies to all recipients of Mentor
breast implant products. Provides that regardless of the age of the implant,
when confirmed deflation or rupture
occurs, you
eligible for 1 to 2 no-charge replacement breast implant products of
any size in a similar style.
This optional limited warranty is available for both saline-filled
and silicone-filled breast implant products and, to be eligible,
must be purchased for an enrollment fee of $100 within 45 days from
implantation.
Lifetime product replacement policy
10 years and up to $2400 financial assistance for
operating room, anesthesia, and surgical charges not covered by insurance from the date of implant.
Free contra-lateral (opposite side) implant
replacement upon surgeon request
Non-cancelable terms
With both Mentor
Advantage and Mentor Enhanced Advantage it is important to maintain
your own records to ensure validation of your enrollment, as it is
possible your doctor may not retain your records for the entire
duration of the limited warranty.
Products Covered
The Mentor Advantage
and Enhanced Advantage (if purchased) coverage applies to all Mentor
breast implants that are implanted in the United States and Puerto
Rico after May 1, 2005 - provided implants have been:
Implanted in accordance with the Mentor package insert, current to
the date of implantation, and other notifications or instructions
published by Mentor
Used by appropriately qualified, licensed surgeons, in accordance
with accepted surgical procedures
Events Covered
The Mentor Advantage and
Enhanced Advantage coverage apply to the
following:
Deflation due to crease fold failure, patient trauma, or unknown
cause to the following:
Deflation due to crease fold failure, patient trauma,
or unknown cause
Loss of valve integrity
Other loss-of-shell-integrity events also may be covered by this
program. Mentor reserves the right to determine if specific,
additional events should be covered.
Events Not Covered
The Mentor Advantage and
Enhanced Advantage coverage do not apply to
the following:
Loss of implant shell integrity resulting from
re-operative procedures, open capsulotomy, or closed compression capsulotomy procedures
Removal of intact implants for size alteration
Filing for Financial
Assistance
To file a Mentor Advantage claim for product replacement and/or
financial assistance, the surgeon must contact the Mentor Product
Evaluation Department at 1-866-250-5115 prompt #1 prior to
replacement surgery.
For financial assistance claims, a patient-specific Release form
will be generated that the patient must sign and return.
For either replacement or financial assistance claims, the surgeon
must send the explanted, decontaminated Mentor breast implants
within six months of the date of explanted surgery to:
Mentor Product Evaluation
3041 Skyway Circle North
Irving, TX 75038-3540
Upon receipt, review, and approval of the completed claim, including
receipt of the explanted product and patient completion of a full
general release, financial assistance will be issued.
This is a summary of Mentor’s Advantage and Enhanced Advantage
coverage. It is an overview only and not a complete statement of the
program. You may obtain a copy of the complete Mentor Advantage and
Enhanced Advantage Limited Warranties for Saline-Filled and
Silicone-Filled Breast Implants by writing or calling:
Consumer Affairs Department
MENTOR
201 Mentor Drive
Santa Barbara, CA 93111
800.525.0245
You may also obtain a copy of the complete program from your
physician, or by clicking here to download the PDF.
Mentor reserves the right to cancel, change, or modifies the terms
of the Mentor Advantage and Enhanced Advantage coverage. Any such
cancellation, change, or modification will not affect the currently
stated terms of the Mentor Advantage and Enhanced Advantage coverage
for those already enrolled.
This website provides an overview of the Mentor Advantage and
Enhanced Advantage Limited Warranties for breast implants. However,
it is not intended to replace any discussion between you and your
surgeon.
THIS IS A LIMITED WARRANTY ONLY AND IS SUBJECT TO THE TERMS AND
CONDITIONS SET FORTH IN THIS DOCUMENT AND EXPLAINED IN GREATER
DETAIL IN THE APPLICABLE MENTOR LIMITED WARRANTY. ALL OTHER
WARRANTIES, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR
OTHERWISE, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS, ARE EXCLUDED.
THIS REMEDY IS THE SOLE AND EXCLUSIVE REMEDY AVAILABLE. MENTOR SHALL
NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL OR SPECIAL
LOSS, DAMAGE, OR EXPENSE ARISING DIRECTLY OR INDIRECTLY FROM THE USE
OF THESE PRODUCTS. MENTOR NEITHER ASSUMES, NOR AUTHORIZES ANY OTHER
PERSON TO ASSUME FOR IT, ANY OTHER OR ADDITIONAL LIABILITY OR
RESPONSIBILITY IN CONNECTION WITH THESE PRODUCTS.
The terms in effect when original implantation occurs will apply at
the time of claim.
1. Lifetime Product Replacement Policy: Mentor will provide
replacement Mentor product of any size in the same or similar style
as the originally implanted product free of charge for the lifetime
of the patient. Upon surgeon's request, a different implant style
may be selected (subject to a charge of the difference between
product list prices). Refer to the Mentor Advantage Limited Warranty
for eligibility and program details.
2. Operating room and anesthesia charges to be given payment
priority. In order to qualify for financial assistance, you will
need to sign a Release form.
3. One limited warranty payout per enrollment fee; enrollment in the
program for replacement device will require additional $100
enrollment fee.
4. For breast implants implanted prior to this date, contact Mentor
Corporation for information regarding any applicable limited
warranty terms.
